The User understands that the prime area of operation of Onpets is to provide services and products relating to animal and pet care, health, treatment, and diagnostics. Consequently, Onpets shall be entitled to collect, and the User hereby agrees to voluntarily provide, all relevant details of their pets/animals in respect of which any particular service is sought to be availed or product to be purchased through the Website. Onpets shall be entitled to collect and store all such information, including but not limited to, the age, breed, physical condition, health, etc. of the pets/animals, their past medical records, test reports, previous prescriptions, and such similar and associated information and details as may be deemed necessary by Onpets for the purpose of providing is services or products through the Website.
In addition to the types of information as referred to above, Onpets shall also be entitled to collect certain information regarding your bank account, including, without limitation, bank account number, IFSC codes, UPI addresses, credit or debit card details, and such other payment related information. The User understands that such information or data to be collected are necessary for processing the payments in respect to the transactions undertaken by the User through the Website, and the User hereby voluntarily allows and authorizes Onpets to collect and store such payment information as it may deem necessary. Onpets assures to the User that such data or information so collected shall be used solely for the provisions of Services of the LLP, and shall in no way be misused for any purposes contrary to law.
Onpets may use “cookies” to enhance the User experience and improve its Website. A cookie is a short text file which is automatically downloaded and placed on your computer when You visit the Website. In other words, a cookie is a small piece of text sent to your browser by the website you visit and stores small amounts of information. It is however clarified that the Cookies do not collect any personal information, though it may be used to recall personal information previously submitted by the User, for example the User’s sign-in name and/or password. You may choose to set your web browser to refuse/block cookies, or to alert you when cookies are being sent. In the event you opt to block cookies, please note that all of the features of the Website may not be optimally available to You, and Onpets shall not be liable for any glitch or unavailability of the Website or any particular feature thereof in such cases.
Onpets do not sell, give, or trade the statistics they store to any third parties for data-mining or marketing purposes.
Onpets shall collect and use Users personal information only for the following purposes:-
To improve customer service
The information that you provide helps us respond to your customer support requests and respond to your queries more efficiently.
To personalize user experience
We may use the information that you provide to understand how our Users use the services and resources provided on our Site.
To improve our Site
We may use the information that you provide for feedback to improve our products and services.
To process payments
Onpets may use the information the Users provide about themselves when placing or requesting any service or order any product only to provide assistance and/or delivery to that order. We do not share, rent or misuse this information with outside parties except to the extent necessary to provide the service.
To send periodic emails
We may use the email address provided by the User to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests or to send any mail about any promotional offer.
Sensitive and private data exchange when occurred between the Website and its Users it happens over a secured communication channel and is encrypted and protected with digital signatures. We apply appropriate caution for data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. It is not shared with any third party without probable cause.
We shall retain each User’s personal/identification information and any such other information only during the duration of the User’s engagement with Onpets. As previously mentioned, at any time, the User shall be permitted to remove, amend or modify their information as required, subject to the LLP having the right to discontinue its services in terms of this Site.
It is categorically stated and assured that Onpets do not sell, trade, or rent any kind of Users personal identification information to third parties.
We use the information that we collect about you in such manner and to such extent that we deem fit to provide, maintain, improve, and administer our Website, operate our business, provide services that you request, administer your account, personalize your search about products and services that might be of interest to you, and to overall personalize your online experience. We further use the said information to allow you to participate in interactive features of our Website when you choose to do so, to provide customer care and support, to provide analysis or valuable information so that we can improve the Website, to detect, prevent, and address technical issues, to contact you for any purpose we deem fit via such medium as we deem fit, including without limitation the medium of message, service call, e-mail, etc.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for strictly business purposes. We may use or hire third party service providers to help us operate our business and the Website or administer activities on our behalf, such as maintaining the Website, sending out newsletters or surveys. We may share your information with these third parties for those limited purposes only. We assure You that such of our partners, affiliates, or engaged service providers have signed and are bound by separate non-disclosure clauses, and Your data so collected by us and shared to them for such limited purposes, will remain secured and protected.
It is further clarified that, as provided in the Onpets T&C Document, there is no patient-doctor relationship established between Onpets and the User by the User’s use or access of the Website or the Services of Onpets. However, it is still assured and stated that Onpets shall not share any kind of information relating to the patient’s medical condition, treatment, diagnosis, test reports, prescriptions, or any other form of material records of the patient with any third party.
However, notwithstanding such assurances, the User understands and acknowledges that Onpets shall be entitled to share any such the information with the Onpets employees, Onpets Partners, Retail Stores, and other associates, agents, representatives, or attorneys with whom such sharing of information may become necessary in order to facilitate the provision of Services or sale of Products as per the requirement of the User.
Subject to the provisions laid down hereinabove, Onpets reserves the right to share your Personal Data with select third parties in the ways that are described in the table below.
WHY WE SHARE IT
Our affiliates may access the cookies downloaded on your computer while accessing our website, or your personal data to help us develop, maintain and provide our Services and help manage our customer relationships (including providing customer support, customer liaison, technical support, product description, etc).
We appoint independent service providers for providing support including, for example, website development, maintenance, backup, hosting, storage, virtual infrastructure, payment procedure, analysis, identity verification, background and compliance reviews, banking services, etc, which may require them to access or use Personal Identification Data.
Our lawyers, accountants, bankers, auditors and insurers might need to review the personal data of the user to provide consultancy, compliance, banking, legal, insurance, accounting or any other similar services.
Legal and Taxing Authorities, Regulators and Participants in Judicial Proceedings
Onpets may disclose your Personal Data if we believe it is reasonably necessary to comply with a law, regulation, order, warrant, rule of a self-regulatory organization or audit or to protect the safety of any person, to address fraud, security or to protect our legal rights, interests and the interests of others, such as, for example, in connection with the acquisition, merger or sale of securities or a business (e.g. due diligence).
Advertisers may have access to user’s Personal Data for the purpose of enabling them to interact with you and offer opportunities through the Site that are targeted according to your preference and towards your background and preferences. We may also allow third-parties to serve advertisements on the Site, and such third parties may be provided with access to some Data to provide advertising tailored to your interests.
We may assign our rights and obligations to any third party, either entirely or partially, and by way of merger, acquisition, or restructuring, whether voluntarily or under any law. In such circumstances, such assigns may be allowed to access the data or personal information of the Users, under specific non-disclosure covenants.
The security of your personal information and all your other information as above mentioned is very important to us, but by using the Site you acknowledge that no method of transmission over the Internet, or method of electronic storage is a 100% secure. While we strive to use commercially admissible/ acceptable and decent means to protect your information, we cannot guarantee its absolute security. You further acknowledge and affirm that we shall, under no circumstances, be held responsible in any manner for any unauthorized disclosures and/ or hacking of any kind and all information shared by you on or via the Application and any/all consequences thereof, including without limitation any loss(es) and/or damage(s) suffered to/due to any information shared by you. Onpets expressly denies, disclaims, and excludes providing any warranty that Your use of the Website shall be protected from any Virus, Malware, or other malicious program, which can hack or steal your personal data and other information. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and we take no liabilities or responsibilities for it.
The user specifically agrees that the details related to their account shall be disclosed to the bank or any other medium through which the payment is being made. The sensitive or the personal information of the user shall not be disclosed to any third party without the prior approval of the users or and shall only be disclosed for a service which is requested by the user or for the above mentioned clauses. However, the User understands and acknowledges that the security and confidentiality regarding the User’s own Account information, including without limitation, the username, security password, email IDs, and such other login-in information for the User Account, shall be maintained by the User, and the User shall not share or disclose such information to any third party. The LLP shall not be liable for any data theft or loss because of such unauthorized sharing of the said information by the User.
Onpets do not have any liability for any loss in case the user is disclosing its information to a third party. We also shall not be liable to third parties or the user for any engagement of their own other than specifically mentioned business of us. We hold no liability in such a scenario. We shall protect the user’s information with commercially acceptable means and thereby we disclaim any kind of liability against us, and the User expressly agrees to the same.
Users may find advertising or other content on our Website that link to the sites and services of our partners, affiliates, advertisers and other third parties. Onpets does not control the content or links that appear on these sites and are not responsible for any activities by websites linked to or from our Site. In addition, these sites, including their content and links, may change from time to time depending upon the non-personal information obtained from the User. These sites and services may have their own terms and conditions as well as their own privacy policies and customer service policies. Browsing and interaction on any other website is subject to the User’s own risk as per such third-party website’s own terms and policies.
In the event there is any dispute arising between the User and the LLP regarding the usage of the User’s information, the parties shall make every efforts to resolve such dispute within a period of 30 (thirty) days from receiving any notice in that regard. In the event the parties do not resolve their differences within such period, the parties shall have the opportunity to refer the dispute to competent courts or tribunals exclusively sitting at Kolkata, West Bengal, India.
The User shall, at any time and for any reason whatsoever, be entitled to delete, withdraw, or retract any and all information either directly provided by him to Onpets or otherwise indirectly collected by Onpets with the User’s permission and authorization. In the event the User so wishes to withdraw such information, the User shall make a written application to Onpets, addressed either by registered post or by e-mail to the following addresses, requesting Onpets to delete from their records the information that the User wants to withdraw. Onpets hereby assures that it shall, upon receiving such application and upon verifying with the User in such manner as it deem fit, delete the relevant information from its records, save and except what may be necessary to be retained under any applicable law or for the purposes of protecting or enforcing its rights and interests.
However, it is hereby clarified by Onpets, and the User understands, that on such withdrawal or deleting of information may have some interfering impact on the use of the Website by the User, and/or his transactions on the Website or availing of any of the Services or purchase of products through the Website by the User.
Subject to the provisions as afore-stated, the sensitive personal information regarding the User, as may have been collected and stored by Onpets for the purposes of its services, shall automatically be deleted by Onpets when the User deletes his User Account and cancels his registration. Notwithstanding anything stated above, Onpets shall be entitled to retain such information or data, including without limitation the User’s sensitive personal data, pets’ information, and other data, as may be required by applicable laws in force in India, or as may be deemed necessary for enforcement or protection of Onpets’ rights and interests. However, such data retained after deletion of User Account (if any) shall be deleted by Onpets from its records mandatorily after 2 (two) years from the date of deletion of such Account.
Mailing Address: Onpets Animal Care LLP, A M Marketing Complex, Village Maniknagar, P. O. Maniktala, Kolkata – 743263, West Bengal, India
Onpets Animal Care LLP
A M Marketing Complex, Maniknagar, P. O. Maniktala, Kolkata – 743263, West Bengal, India